Your privacy is extremely important to us. Humura Therapy is committed to protecting your personal information with the same care and confidentiality we bring to mental health support. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.
We collect information that is necessary for us to provide our platform safely and effectively. The types of information we may collect include:
When you browse our website or use the Humura Therapy application, we collect usage information such as the pages you visit, time spent on the platform, errors encountered, and technical details about your device, browser, IP address, and mobile device identifier. This applies to both prospective clients and prospective therapists.
When you create an account, we collect information such as your name or chosen display name, email address, and phone number. We may also note whether you registered via a third-party service (such as Google). Each user is assigned a unique anonymised identifier.
We collect general data about your activity on the platform — such as when you log in, the number of messages sent, and whether sessions have been scheduled, started, or completed. We do not store the content of your therapy conversations for operational or analytics purposes. Session content is confidential between you and your therapist.
For therapists joining the Humura network, we collect professional credentials including qualifications, licensing information, work history, and contact details. This information is used to verify credentials and match therapists with clients.
We retain communications between users and our customer support team for quality assurance and service improvement purposes. Therapy session communications are kept strictly confidential.
We use the information we collect for the following purposes only:
We do not sell your personal data to third parties. We do not use your personal information for advertising targeting while you are logged in and engaging with therapy services.
We share your information only in limited and necessary circumstances:
We do not share individually identifiable session content, messages, journal entries, or therapy communications with any advertising platforms.
If you have opted in to receive marketing emails from Humura Therapy, you may unsubscribe at any time by clicking the unsubscribe link in any of our emails. Opting out of marketing communications does not affect important service-related notifications about your account or sessions.
We use cookies and similar technologies to improve your experience on our platform and to understand how the platform is being used.
We use third-party analytics tools to collect anonymised information about how users interact with the platform — including pages visited, time spent, and error rates. This helps us improve platform performance and usability.
We may participate in advertising networks that use cookies to show relevant Humura Therapy content on other websites. This tracking applies only to unauthenticated browsing sessions. Once you are logged in and engaged in therapy, advertising tracking does not apply.
Any third-party content or links on the platform are subject to those third parties' own privacy policies, which we encourage you to review.
Humura Therapy maintains social media accounts on platforms including Facebook, Instagram, Twitter/X, and YouTube. If you interact with us through these platforms, your activity on those platforms is subject to their own privacy policies. We encourage you to review the privacy settings of any social platforms you use.
We take the security of your personal and health-related information seriously. Our platform is designed and maintained using industry-standard encryption, secure infrastructure, and data access controls to protect against unauthorised access, use, or disclosure.
While no internet-based service can guarantee 100% security, we continuously review and improve our security practices and comply with applicable data protection regulations.
Humura Therapy will never request your password or payment details via email, phone, or any unsolicited communication. If you receive such a request, please contact us immediately at info@humuratherapy.com.
The Humura Therapy platform is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at info@humuratherapy.com and we will delete the information promptly.
For users between 13 and 18, parental or guardian consent is required before accessing therapy services.
We cooperate with government and law enforcement authorities when required by law. We may disclose information necessary to protect public safety, respond to legal processes, or prevent illegal activity.
Please also be aware that therapists, as licensed mental health professionals, are legally required to disclose certain information in the following circumstances:
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. If changes are material, we will notify you by email or via a prominent notice on the platform before the changes take effect.
We encourage you to review this page periodically. Your continued use of Humura Therapy after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: